TERMS, CONDITIONS AND POLICES
Our goal is to meet all of your Case Ingersoll needs. As a general rule we do not accept returns, unfortunately with the many scams and dishonesty out there today it is very costly for small businesses like ours. So please make sure you are ordering the correct part for your particular tractor. If you have any questions about a part please reach out so we can help you get the correct part you need. We also photo and indiscreetly mark each used part we sell and there is no warranty on ANY used parts. We strive for 100 percent customer satisfaction as we are old school in our morals and business practice and you can see this on our EBAY and Facebook reviews. With this, all said if there is an issue please let us know immediately so we can resolve the issue. firstname.lastname@example.org
Our business is fueled by customers like you, it is our goal to make sure each of our customers is satisfied with their purchase/service.
Disclaimer ALL parts, products and services sold and or provided by Case Ingersoll Tractors Northeast LLC and its members, representatives and all associated with. should be installed by trained professionals and we assume zero liability or responsibility for any damage or injury caused by parts and or installation.
PRIVACY & SAFETY
Your privacy is important we do not use or sell any info at any time for anything besides the business we are doing together period!
IN PERSON BUSINESS POLICY
As we share the property with another business WE DO BY APPOINTMENT ONLY FOR IN PERSON VISITS. We are here almost always and are very flexible for meet times, days, nights, weekends etc. This keeps it simple, insures we are here, the gates are open and it is a courtesy to the other business located here. We do many appointments every week, it is easy, works well and also ensures that we have plenty of time to help you with your needs and questions without interruptions while you are visiting as well.
Credit / Debit Cards
In Person Payments
Reach out to us if you have any questions
By submitting any payment (in person or on-line) and or taking possession of items, you agree and acknowledge that you have read and agree to all our terms, policies, conditions, disclaimers etc. This means that you understand and read all our terms, disclaimers, conditions and policies found on our website and agree to them. INCLUDING BUT NOT LIMITED TO, “NO” WARRANTY ON ANY USED PARTS OR EQUIPMENT as they are sold “as is” and untested, unless specifically noted in writing by CITNE. NO WARRANTY ON ANY TRACTORS, ATTACHMENTS, IMPLEMENTS AND SIMILAR. ALL ITEMS, PRODUCTS AND EQUIPMENT PURCHASED AT OR FROM CASE INGERSOLL TRACTORS NORTHEAST LLC IS purchased "AS IS, WHERE IS" UNLESS PREVIOUS ARRANGEMENTS HAVE BEEN NOTED AND MADE.
Case Ingersoll Tractors Northeast LLC (Referred hereafter as CITN llc), those associated or it's members are NOT responsible or liable in any way for any damage and or any injuries occurred from any parts, sales, services, and or equipment associated with or from CITN llc. Including the operation of or installation of any parts, services and or equipment sold OR serviced OR to be serviced at, by or through CITN llc, including those owned by customers and or potential customers. CITN llc is also NOT responsible or liable for any parts, goods or equipment purchased from and not to be used and or installed by CITN llc . When possession of (parts, products, equipment or serviced equipment) AND OR payment to CITN llc is made any and all responsibility and liability is completely on the owner/customer/operator/installer/possessor etc of parts, products, services and or equipment purchased in person, online or by phone from or at Case Ingersoll Tractors North East LLC regardless of location, Including but not limited to operation, loading, unloading and or transport of equipment and or goods and CITN llc is to not liable or responsible for any and all included but not limited to above section and paragraphs. And Case Ingersoll Tractors Northeast LLC is is completely held harmless Thanks again!
Parts Policy And Our Pricing Strategy
We offer many custom kits/parts for sale on our website along with many NEW common parts and ones that we stock and use frequently here ourselves. We do not stock or offer a full catalog of Case Ingersoll parts as we do not currently have the facilities to warehouse more inventory. **PLEASE NOTE WHEN SUPPLY CHAIN ISSUES ARE PRESENT WE MAY SUBSTITUTE PARTS OF THE BEST POSSIBLE QUALITY WE CAN (SOMETIMES BETTER THEN OEM) WE ONLY DO THIS WHEN WE HAVE TO AND RESERVE THE RIGHT TO DO SO. EITHER WE DO THIS OR THE OTHER OPTION IS TO NOT OFFER THE PARTS FOR SALE. WE DO THE BEST WE CAN TO KEEP YOU UP AND RUNNING THE BEST WE CAN AND TRY TO KEEP THE PRICE FAIR AS WELL. THANKS FOR YOUR UNDERSTANDING.** Parts are only a piece of our business along with service and sales of equipment. Our pricing policy is simple and many times we may not be the lowest-priced option. We do this intentionally for a few reasons.
ONE, is the garden tractor and more specifically the Case Ingersoll community is small. We do not see anyone as or want to be in "competition" with anyone. To the point, we are friends with many of the other dealers and distributors. We choose to get our parts from multiple other Case Ingersoll dealers and distributors intentionally to help support them and keep our community strong and keep them going even though the volume of parts we go through we could buy directly from the source and manufactures. So when you buy from us you are also buying and helping support the other multiple other dealers/distributors out there! We are not out here to take business away but the opposite as our hope is this website will bring in new customers for both us and those we buy parts from.
TWO, You will also notice that we do offer some single parts but we put together many full and complete kits to make it simple for the customer to do a job completely without having to worry about if they found and ordered ALL the correct parts they need. We did the hard work of looking up all the part numbers, installing them to make sure they are complete and work then putting them in a kit that is basically click, pay and get a box of everything you should need for a job. These kits we put together and offer are the same ones we use in our shop and now offer these kits to you. Most are not available as kits anywhere.
THREE, We have figured that we spend on average 10 to 15 hours a week or more helping people with issues with their tractors. Either on FaceBook groups/posts/private messages, Forums, Emails, and many phone calls. Every minute we are doing this it is taking time away from us making money working on customers' machines or getting orders out as well as many after work hours communications taking away family time. This IS A LOT of time that we are not getting paid for. We know that many people would not work 1 hour a week let alone 15 or more and not get paid for it. SO, we would hope that those that we help doing this would support us and appreciate the help, advice, and money we save them by doing this, and that they would buy the parts and supplies from us and that the little higher cost for some parts far offsets the help we provide.
FOUR, parts are only a part of our business model and you will notice we do not list many smaller parts, one reason for this is we are a small business with only 1 to 2 people here so for us to carry the overhead, pull and ship small orders it is not practical or cost-effective for us to do so at this time. So this is why we do not offer a full catalog of parts and offer what we do on the site but if you have larger or more expensive parts you need we are happy to get them for you as we have access to all available Case Ingersoll parts.
"PRICE SHOPPING" with all the above mentioned realize if you are trying to find the lowest price we might not be it, realize it takes us time to stop working and look up parts, prices and availability as most times we have to make calls as in today's world prices can literally change weekly and suppliers inventory is not always up to date. So please consider this and our pricing policies when asking for parts prices and availability of those items not listed on our sites.
Also please note that in rare occasions we may have to "substitute/replace" some parts or items, most likely in a kit because of current supply chain issues and availability. Realize we try all we can to avoid these situations. But if they do happen we do our best to find equal or better items for the substitutions. If they are large items, critical or expensive items being substituted we will reach out to you and let you know options. Most times these items will be small hardware, non critical gaskets, or maybe different brand of say a equal spark plug etc. But again these are extremely rare occasions.
Thank You we appreciate any and all business and support.
WE ARE STRONG SUPPORTERS OF USA-MADE, SMALL BUSINESSES AND OUR MILITARY AND VETERANS.
We are proud and honored to support those that have or are serving in the military of the USA! We thank each of you and your families for your service! Be sure to mention to us when in person that you are military. We try and support small businesses and veteran-owned businesses any time we can and when possible and makes sense we try to use and buy USA products whenever we are able!
We will ship to Canada, BUT you must contact us ahead of placing your order for shipping rates and info. We try to get all orders out ASAP. If items are in stock many times they will process and ship that day or the next morning if orders are placed by early afternoon of the business day. If items are not in stock "here," many are only a day to 3 away from us as long as they are not back ordered from manufacture/supplier. If items are needed in a hurry "RUSH" shipping/handling options are available at checkout as well as next and 2nd day air. If you need air freight contact us ahead of time to be sure items are in stock BEFORE placing order. We choose to insure and track 99% of all shipments and use the fastest cost effective shipping services available We are a small shop and spend the day bouncing between service work, parts orders, phone calls, emails, visitors etc. We do our very best to get all orders out as fast as we can and take care of all customers.
CONTACT US FOR ORDERS BEING SHIPPED TO CANADA. We will ship to Canada. All fees, duties, taxes, customs fees etc and issues are on buyers.